Terms and Conditions

General terms and conditions of business

§ 1 – Provider, inclusion of the General Terms and Conditions

(1) The provider and contractual partner for the goods presented in our online shop “www.zauberschnitt.de” is Yunus Güctemur, Rudolf Diesel strasse 3, 52531 Übach Palenberg, email Zauber.Schnitt@web.de, sales tax identification number (VAT ID no.): DE340249484 (hereinafter referred to as “provider”).

(2) These general terms and conditions are part of every contractual agreement between the provider and the respective customer. Any conflicting general terms and conditions of the customer are rejected.

§ 2 – Offer of goods and conclusion of contract

(1) The provider offers the goods presented in this online shop for sale. The color representation of the goods on the website may vary slightly depending on the Internet browser used and the customer's monitor settings; these deviations are never completely avoidable for technical reasons. The selection of goods, conclusion of the contract and contract processing take place in German.

(2) The provider makes a binding purchase offer for the goods shown in the shop. By sending the order request via the "buy" button, the customer accepts the purchase offer. The provider confirms the conclusion of the contract by email (contract confirmation).

(3) Before accepting the purchase offer, the customer is shown an overview of the data recorded for his order, including the essential characteristics of the goods. At this point, the customer has the opportunity to check the data for possible input errors and, if necessary, to go back one or more steps in the ordering process to change the data or cancel the order altogether.

(4) After the contract has been concluded, the provider sends the customer the content of the concluded contract (contract text) by email. At the same time, the provider saves the contract text in its electronic data processing system. Since the customer does not have access to this, it is the customer's responsibility to keep the email with the contract text in their own interest.

§ 3 – Prices and Payment

(1) All product prices are total prices plus shipping costs. The fees include statutory sales tax.

(2) Information on shipping costs can be found in the respective product description.

(3) To pay for his purchase, the customer can use the following payment methods: advance payment by bank transfer, direct debit, PayPal, Klarna, paydirekt, Amazon Payments, delivery on account, Visa, Apple Pay.

(4) For advance payment orders, a payment period of one week from receipt of the contract confirmation applies. The provider will hold the desired goods for the customer during the payment period. The provider reserves the right to withdraw from the contract and sell the goods elsewhere if payment is not made on time.

(5) The provider reserves ownership of the delivered goods until the purchase price has been paid in full.

(6) For deliveries to countries outside the European Union, customs duties and import sales tax may apply, which the customer must pay to the customs authorities upon receipt of the shipment. These duties are in addition to the purchase price and shipping costs and are beyond the control of the provider.

§ 4 – Shipping and delivery time

(1) Information on delivery times can be found in the respective product description. An indication in days refers to the period of time from payment by the customer to delivery of the goods. In the case of delivery on account or cash on delivery, the period of time does not start from payment, but from the day the contract is concluded.

(2) Multiple goods ordered at the same time will be delivered in one shipment; the delivery time for the goods with the longest delivery time applies to the shipment. If the customer wishes to have a specific product delivered in advance with a shorter delivery time, he must order this product separately.

(3) If a delivery fails because the customer has provided an incorrect or incomplete delivery address, a new delivery attempt will only be made if the customer bears the direct costs of re-shipping.

(4) The above paragraphs do not apply to digital content provided by email or for download.

§ 5 – Digital Content

(1) Digital content that the provider makes available by email or for download will not be sent by post.

(2) If the customer as a consumer expressly requests that the contract be executed before the expiry of the withdrawal period and confirms that this will void his right of withdrawal, the provider will provide the digital content immediately after payment. Otherwise, the provider will only provide the consumer with the digital content after the expiry of the withdrawal period.

(3) The reception of digital content requires that the customer has an internet connection. The provider points out that the customer's network operator may charge fees for data reception, over which the provider has no influence.

§ 6 – Consumer Right of Withdrawal

(1) A customer who purchases as a consumer has a right of withdrawal in accordance with the statutory conditions. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

(2) The provider grants a consumer with permanent residence outside Germany a consumer right of withdrawal in accordance with the German requirements and legal consequences even if the consumer's national law does not provide for a right of withdrawal or ties the withdrawal to a shorter period of time or to a stricter form than under German law.

§ 7 – Warranty (liability for defects)

The purchaser has warranty claims (also known as liability for defects) in accordance with the statutory provisions.

§ 8 – Customer templates, guarantee of rights

(1) A customer who provides the provider with templates for the production of a product (e.g. logos, photos, drawings, textile brands or text) guarantees the provider that he has all rights to the templates necessary for the execution of the contract and grants these to the provider for the performance of his contractual service.

(2) The customer indemnifies the provider against all claims made by a third party against the provider due to the violation of copyright or personal rights, trademark, design or other industrial property rights. The indemnification claim also includes any costs required by the provider for the claim review and legal defense.

§ 9 – Out-of-court dispute settlement

(1) For the out-of-court settlement of consumer disputes, the European Union provides an online platform (“ODR platform”) at the address https://ec.europa.eu/consumers/odr.

(2) We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 10 – Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. However, German law does not apply to consumers who are permanently resident abroad if the consumer's national law contains provisions from which no contractual deviation is possible to the detriment of the consumer.

(2) Should individual provisions of these general terms and conditions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Learn our unique success story

Our company has its origins in a very special story: my first pregnancy at the beginning of 2019. Looking for a new challenge and a way to express my creativity, I bought a used sewing machine and started developing my sewing skills. I presented my first sewing projects on social networks and received very positive feedback.

As a mother and inspired by my first daughter, it was always important to me to implement cute motifs in the form of pillows. However, I wanted to ensure that not only children but also adults would enjoy our pillows. My husband, who was working as a craftsman at the time, helped me in his free time with the preparation, cutting and filling of the pillows. Our shared apartment served as our work location.

After two and a half years of hard work and many sleepless nights, we were finally able to open our first studio in Übach-Palenberg in August 2022. My husband even gave up his self-employment to concentrate fully on our family business. Today we are a compact family business, supported by my mother, my sister and other helping hands, that creates personalized unique pieces with great attention to detail.

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